Solara Aevum Wellness & Aesthetics (“Solara Aevum,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, book or receive services, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Policy. If you do not agree, please do not use the site or our services.
1. Information We Collect
Information You Provide
- Contact details — name, email address, phone number, mailing address.
- Appointment and treatment information — service preferences, scheduling history, intake forms, and any health or wellness information you provide so we can deliver care.
- Communications — messages you send us through forms, email, SMS, or in person.
- Payment information — processed by our payment and financing partners (such as Cherry); we do not store full card numbers on our servers.
- Membership information — if you join the Solara Inner Circle, details about your membership preferences and selections.
Information Collected Automatically
- Device and usage data — IP address, browser type, device identifiers, pages visited, and referring URLs.
- Cookies and similar technologies — used to operate the site, remember preferences, and measure performance.
Information from Third Parties
We may receive information from booking, financing, and analytics providers we use to operate our business (for example, Zenoti for scheduling, Cherry for financing, and standard web analytics tools).
2. How We Use Your Information
- To provide, schedule, and deliver wellness and aesthetic services.
- To respond to inquiries, confirm appointments, and provide customer support.
- To send transactional messages such as appointment reminders, confirmations, and post-care follow-up.
- To send marketing communications (only when you have opted in).
- To process payments and administer financing or membership benefits.
- To maintain the security and proper operation of our website and services.
- To comply with legal obligations and protect our legal rights.
3. SMS / Text Messaging
When you opt in to receive text messages from Solara Aevum — whether through a web form, an in-clinic intake, or by texting our number — you consent to receive SMS messages from us at the mobile number you provide. Message types may include appointment confirmations and reminders, post-care follow-up, replies to your inquiries, and (when separately opted in) promotional messages about services, events, and membership offers.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; you can request help by replying HELP. Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell your personal information. We share information only as described below:
- Service providers who help us operate our business — such as scheduling, payment processing, financing (e.g., Cherry), email delivery, SMS messaging, hosting, and analytics. These providers are contractually limited to using your information to provide services to us.
- Legal and safety — to comply with law, respond to lawful requests, enforce our Terms, or protect the rights, property, or safety of Solara Aevum, our clients, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
- With your consent — whenever you direct us to share information with a third party.
5. Cookies & Analytics
We use cookies and similar technologies to operate the site, remember your preferences, and measure performance. You can control cookies through your browser settings; disabling cookies may affect functionality.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.
7. Health & Treatment Information
Information you share for the purpose of receiving wellness or aesthetic services is treated with care and used only to provide and document your treatment. Where applicable health information laws apply (such as state-specific medical privacy laws), we will handle that information in accordance with those laws and our internal policies.
8. Your Choices & Rights
- Marketing email — you can unsubscribe using the link in any marketing email.
- SMS — reply STOP to any message to opt out, or HELP for assistance.
- Access, correction, deletion — depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information. Contact us at the address below to exercise these rights.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our website may link to third-party sites (for example, our booking system or financing partner). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be posted prominently on this page.
12. Contact Us
Questions about this Privacy Policy or our practices? Reach us at:
Solara Aevum Wellness & Aesthetics
536 Mill Street
Green Lake, WI 54941
(920) 807-0009